Customer
Support
Most questions are answered below. For anything else, tap Support in the bottom-right to chat with our AI assistant — and if it's complex, you can request the team through your account.
01 · Help Centre
Frequently Asked
01How do I get my pre-sale ticket?+
After checkout, your QR ticket is available in Account → My Tickets. Download it there and show it at the door alongside valid 18+ ID.
02I can't find my ticket+
Open Account → My Tickets. If it is not there, use Support in the bottom-right and request the team with your order details.
03Can I get a refund?+
Tickets and table reservation fees are generally non-refundable for change of mind or non-attendance when tied to a specific event date. Refunds and remedies required by law still apply, including if we cancel. See the Terms or ask the team about your order.
04What's the dress code?+
Smart-casual. No sportswear. The venue reserves the right to refuse entry.
05Do I need ID?+
Yes — strictly 18+ with valid photo ID (passport, driving licence, PASS card). No ID, no entry, no refund.
06Can I transfer my ticket?+
Each QR code is single-use. If you genuinely can't make it, escalate to a human and we'll do our best.
07Tables — what's included?+
The reservation fee is paid online. The selected bottle is reserved and paid at the venue. Bottle selections remain subject to availability, and the confirmed event terms state arrival and release times.
Still stuck?
Talk to a human.
Open the chat, ask your question, then hit Request a human. We'll email you back from the team.