Customer
Support
Most questions are answered below. For anything else, tap Support in the bottom-right to chat with our AI assistant — and if it's complex, you can request a human and we'll email you back.
01 · Help Centre
Frequently Asked
01How do I get my pre-sale ticket?+
After checkout we email a QR code to the address on your order. Bring it on your phone and show it at the door alongside valid 18+ ID.
02I lost my ticket / didn't receive the email+
Check spam first, then open the chat in the bottom-right corner, hit 'Request a human' and send us your name + the email used at checkout. We'll resend it.
03Can I get a refund?+
Pre-sale tickets are non-refundable unless the event is cancelled. Table deposits are refundable up to 48 hours before the event at our discretion. Anything else, escalate to a human.
04How does the 818 Tequila giveaway work?+
Only valid pre-sale ticket holders and confirmed table guests are eligible. Following @awgazifridays, @klub.glasgow and tagging both in your story give you BONUS entries on top of your ticket — they don't qualify by themselves. Winner drawn live on the night, must be present and 18+.
05What's the dress code?+
Smart-casual. No sportswear. The venue reserves the right to refuse entry.
06Do I need ID?+
Yes — strictly 18+ with valid photo ID (passport, driving licence, PASS card). No ID, no entry, no refund.
07Can I transfer my ticket?+
Each QR code is single-use. If you genuinely can't make it, escalate to a human and we'll do our best.
08Tables — what's included?+
Pay 50% online, settle the remaining 50% on the night. Bottle selections are subject to availability. Hosts are responsible for their party. Tables released at 12:30am if you haven't arrived, with no refund.
Still stuck?
Talk to a human.
Open the chat, ask your question, then hit Request a human. We'll email you back from the team.